iTunes and Google Subscriptions

Transform App subscriptions can be purchased through iTunes, Google Play, and our Website.  All 3 purchasing methods hold your account information in a different system. If you've purchased your subscription through iTunes or Google, our customer service team unfortunately doesn't have access to your account or payments. You will need to manage your app through your iTunes/Google Play account. This includes cancellation and refund requests.

iTunes and Google don't offer the same discounts that we offer on our site, so if you're wanting to take advantage of our deals, we recommend switching over to a subscription with our system.

You can update from iTunes/Google to our system without losing your account history using the steps below:

  • Create a new account on https://transformhq.com/my-account/ using the SAME login credentials that you use for the app.
  • Purchase the subscription of your choice.
  • Make sure to cancel your iTunes/Google subscription to avoid being double charged.

The app will then remain active for the length of your newly purchased subscription.

If you have any questions or concerns about this please email us at support@transformhq.com and we will do what we can to help!

Please see the following FAQ's for how to cancel through iTunes/Google if needed.

iTunes: https://transform-hq.helpscoutdocs.com/article/66-itunes-how-to-update-change-or-cancel-subscription

Google: https://transform-hq.helpscoutdocs.com/article/67-google-play-how-to-update-change-or-cancel-subscription

Still need help? Contact Us Contact Us