How to Cancel, Change or Update APP Subscription

Where Did You Purchase the Transform App?

There are two websites you could have used to purchase the app...or you could have purchased the app directly through Google or Apple Subscriptions. Here's how to view, manage, or cancel your subscription:

1) TransformHQ.com: If you registered and paid through the website at transformhq.com, you can manage your account online via the same site.

  • Go to transformhq.com
  • Click “My Account” on the top right of the homepage
  • Sign in using the credentials you created when you first placed your order
  • Click "Subscriptions" on the left side menu to view all subscriptions
  • Click "View" on the subscription you'd like to view, manage, or cancel
  • If you have any trouble at all, please email us at support@transformhq.com and we are happy to help

2) TheTransformApp.com: If you registered and paid through the website at thetransformapp.com, you can manage your account online via the same site.

  • Go to thetransformapp.com
  • Click "Member Login" on the top right of the homepage or go directly to members.thetransformapp.com
  • Sign in using the credentials you created when you first placed your order
  • Once signed in, you can choose to update your payment method, update your subscription, or cancel your subscription
  • If you have any trouble at all, please email us at support@transformhq.com and we are happy to help

3) Apple: https://transform-hq.helpscoutdocs.com/article/66-apple-how-to-update-change-or-cancel-subscription

(For iPhone and Apple users, all charges, payments and subscriptions are managed directly by Apple in your Apple account.)

4) Google: https://transform-hq.helpscoutdocs.com/article/67-google-play-how-to-update-change-or-cancel-subscription

(For Android users, all charges, payments and subscriptions are managed through the Google Play store.)

If you are unsubscribing, we want to know if there is anything we can do to improve your experience. We'd love it if you could take a minute to leave us some feedback in this quick 4-question survey - https://thetransformapp.typeform.com/to/UJjCRw. We are always looking for ways to improve our products and services so your feedback is valuable to us.

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